Concurrent Session Speakers - October 7th

Adele Allison
Sr. Director of Economics and Digital Health Strategy
SS&C Health

To Infinity and Beyond: Amazing Technology Innovations - Technical innovation is equivalent to magic.  While many of us recall 20th century paper claims, paper charts and paper prescriptions, necessity is often the mother of invention.  The need for safety, clinical data and better care coordination gave rise to electronic health records and ePrescribing.  What will U.S. healthcare look like in a post-pandemic world?  COVID-19 led to a 5,680% increase in telehealth claims from the previous year.  Yet more is percolating in 21st century medicine that may further disrupt care delivery as we know it.  Join Adele Allison as she looks to the future of digital tools, medical innovation, and the impact on provider-patient convergence.  She will discuss how technology can keep us socially connected in a world of physical distancing; the use of digital pills; contact tracing; and, related bioethics considerations a digital world holds for us all.

Howard Bogard
Partner, Chief HIPAA Privacy Officer
Burr Forman, LLP

Matthew Scully
Burr Forman, LLP

The New Normal: HR Trends During COVID - This session will cover the varying employment related laws and obligations physician practices must comply with in the time of COVID-19, including, but not limited to, safe work practices, leave and accommodation issues, and recent Court decisions and guidance from the EEOC and Department of Labor.

Steve Dickens, JD, FACMPE
Vice President, Medical Practice Services

Recruit, Retain and Motivate the Best Employees - Generational shifts and economic factors are driving a rapidly changing workforce.  Finding the right employee is a significant challenge but keeping them productive and engaged while on the job is even more so. This session addresses the recruitment and interview process along with tips on managing different employee styles while establishing workplace culture.


  • Develop a recruitment and onboarding process;
  • Identify the factors that frustrate and drive away good employees;
  • Define steps to retain and motivate employees;
  • Articulate the cultural values important to employees; and
  • Categorize coworker personality and generational differences and how to work with each.

Matt Griswold
Engagement Specialist
 People Centric Consulting Group

Difficult Conversations – Building Trust and Accountability in Your Team - If you really think about it, the single biggest threat to your practice and to your culture are avoided conversations.  We all have so much to do, it is just too easy to avoid difficult conversations, yet these conversations are critical to driving patient outcomes and building a strong culture. Matt will talk about the importance of difficult conversations and how to approach them in a way that builds trust, alignment, and accountability. 

Kim Garner Huey, MJ, CHC, CPC, CCS-P, PCS
 KGG Coding and Reimbursement Consulting

Here to Stay? Telehealth – Now and Into the Future You’ve been dealing with telehealth and the changing regulations for months now.  Maybe you have it down pat, but maybe you still need guidance.  This session reviews the basic guidelines as well as variances between payers.  We’ll discuss the documentation challenges, the patient relations issues, and explore whether telehealth will become part of our “new normal”.  CMS has indicated an intention to expand telehealth coverage past the COVID-19 Public Health Emergency – are you ready?

Loretta Maddox, MS, FACMPE, CHC
Senior Compliance Consultant
Healthcare Compliance Pros

Best Practices for Managing Your Medical Staff Remotely: HR Management - This session will cover the challenges employers may face when managing remote workers. In this panel presentation, attendees will hear first-hand experiences from the leadership of Healthcare Compliance Pros (HCP), a company that operates with 100% of its workforce in a remote environment. Some of the topics covered will be the pros and cons of a remote working environment, the effective development of teams, and the management of productivity. 

Best Practices for Managing Your Medical Staff Remotely: Security and Technology - The second session will cover the technology and security aspects of allowing employees to work remotely, including HIPAA requirements and remote work policies. During the 2020 COVID-19, the Enforcement Discretion for HIPAA applies to telemedicine. During this session, we will explain why it does not apply to remote workers unless their function is to provide telemedicine. Most importantly, this session will explain the actions necessary to comply with HIPAA and recommended technologies for remote workers in the healthcare industry.


Paola Turchi, MSHCA, CHFP, CMPE, CPC
Revenue Cycle Management Services

Evaluate Your Revenue Cycle and Concentrate on What Really Matter - Historically, medical practices have been bogged down with addressing the day-today challenges of the organization, making it difficult to manage their revenue cycle strategically.

Organizations face several challenges in managing their accounts receivable and with the related issues that arise. They may need ways to proactively identify underpayments, track their denial rates and produce analytics to work smarter. In the meantime, they may be understaffed or struggle to find the right skilled employees in their communities. 

This session discusses all these concerns and guides the audience to concentrate on what really matters in addressing them. It examines how to determine the health of their accounts receivable by reviewing KPIs and benchmarking against MGMA best practices, evaluating revenue cycle processes and tools to identify opportunities for improvement, and implementing enhanced processes through a continuous improvement methodology.